Terms & Conditions

These Terms explain the conditions that apply when you use this Shiri Diamonds storefront or place an order with us. By placing an order, you agree to the version of these Terms presented at that time, together with any mandatory consumer rights that apply to your purchase.

We may update these Terms from time to time. Material changes apply prospectively and do not retroactively reduce rights attached to an order already placed. If a mandatory law gives you a right that cannot legally be excluded or limited, that law prevails over inconsistent wording in these Terms.

Merchant & Contact Information

Merchant: Shiri Diamonds. Workshop and correspondence address: Noam Building, Suite 314, Israeli Diamond Exchange, 23 Tuval St., Ramat Gan 5252238, Israel. Email: info@shiridiamonds.com · Phone/WhatsApp: +972 54-298-9298.

For Québec consumers, mandatory Québec consumer-protection rules for distance contracts apply where the law governs the transaction, regardless of a conflicting term here.

Shipping

Free delivery (on orders over $400) to your home -most parts of the country. We strive to produce and ship your order within 10-14 business days. In some cases, we may ship earlier, but during busy periods, it could take slightly longer. If you have an urgent request, please contact us, and we’ll do our best to accommodate you.

When your order is ready for shipping, you will receive an WhatsApp message. shipping arrival time to your house typically takes about 3-5 days depending on your location. Shipments that are returned or require rerouting will be subject to additional charges for reshipment.

Delivery times are estimates and start from the date of dispatch. Delivery can be delayed by remote locations, severe weather, customs, incorrect delivery details or other events beyond our reasonable control. This does not exclude any responsibility or delivery remedy that cannot lawfully be excluded.

Returns & Cancellations

For eligible non-custom purchases, we voluntarily accept a written return request within 14 days after delivery, subject to the conditions below and all mandatory federal or provincial rights.

• Goods should be returned in substantially the condition received, with original packaging where reasonably possible.
• For an ordinary change-of-mind return accepted under this voluntary policy, the customer is responsible for return shipping and a disclosed handling/restocking charge of $69 CAD may apply.
• Custom-made or personalized items (e.g., engravings, sizing) are non-returnable.
• No fee or restriction in this voluntary policy limits a remedy that provincial or federal law requires for defective, misdescribed, late or otherwise non-compliant goods or distance contracts.

Québec consumers may have specific statutory cancellation and chargeback rights where a distance-contract disclosure, contract-delivery or delivery obligation is not met. Those mandatory rights prevail.

1-Year Limited Commercial Warranty

Shiri Diamonds provides a one-year voluntary commercial warranty against defects in our materials and workmanship under normal use. It is additional to, and does not replace or reduce, any legal warranty or consumer remedy that applies under federal or provincial law.

• The voluntary warranty does not cover ordinary wear, scratches, rhodium wear, accidental damage, loss, theft, misuse, improper care or unauthorised alteration.
• Contact us before returning an item so we can provide return instructions and assess the claim.
• If a statutory warranty or legal remedy applies, its scope and duration are not limited to one year merely because this voluntary warranty has ended.

Payments & Tax

We accept bank transfer payments, cash and credit card payment. If you choose to order a product without physically coming to the shop, you can order and pay online or by phone. Those paying by credit card have the option of up to 6 monthly payments without interest.

Price includes all applicable taxes. We ship directly to you from our workshop in Israel. All applicable taxes and duties are already included in the price.

Insurance

Products ordered and shipped to you are 100% insured. If the product that is sent to you is lost, stolen or damaged the product is insured and will be replaced without any need to act on your part.

Tracking Shipments

You can track each package that is sent to you. We ship packages with a tracking number through which you can track your package at any given time. If you do not have the tracking number of the package, ask and we will send you the tracking number and the company website through which the package was sent.

Using and Warranty

Diamond Jewelry comes with a certificate stating the details of the gold and diamonds. Gold Jewelry over a certain weight has a stamp indicating the purity of the gold.
Gold is a precious metal that becomes rarer and more expensive over time, but it is one of the softest metals which can easily scratch and warp. We produce high quality jewelry when the gold is smooth and shiny. Normal wear, scratching or deformation caused by use or impact is not a manufacturing defect, while this does not limit any mandatory rights for a defect or lack of conformity. This is mainly manifested in bracelets exposed to abrasion and impact, chains that stretch and break, and white gold items that need to be coated with materials like rhodium. As the rhodium wears off, the natural gold alloy beneath becomes exposed.

The gold that is used for jewelry is a mixture of pure gold and other metals like copper, silver, and brass to create the yellow, red and white gold hue. Therefore, the customer must know if there is a sensitivity to one of the types of metals. Sensitivity is very rare but is usually happened with the white gold.

Details and Dimensions

There may be deviations in the dimensions and details of the jewelry. The production process is a complex process which is affected by shrinking in the casting process, the diamond setting and the handmade goldsmithing process. Each step effects the jewelry dimensions and in addition there are deviations between different weights and measuring tools. It is therefore difficult to predict exactly the final dimensions of a jewel and slight deviations are legitim. With multi-diamond jewelry, diamond color and clarity may characterize an intermediate level.

Privacy & Cookies

Our handling of personal information, including relevant information about cookies, analytics and advertising technologies, is described in our Privacy Policy. That policy forms part of the website information provided to you.

Additional Services

An additional service or product that is not included in the original order may involve an additional charge. A separate charge applies only after the material terms and price (or the method for calculating it) are disclosed and the customer expressly agrees to the additional service or product.

Reviews & Publications

We do not restrict a customer's right to publish an honest review, including a negative review, about our products, service or conduct. Nothing in these Terms waives rights or remedies available under applicable law concerning unlawful content, threats or harassment, impersonation, invasion of privacy, disclosure of confidential information or trade secrets, or statements of fact that are knowingly false. A disagreement or negative opinion by itself is not a breach of these Terms.